Privacy Policy

Cummin Landscape Supply ("we," "us," or "our") operates the website cumminlandscapesupply.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place orders, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing/delivery address.
• Account Information: Username, password, and account preferences.
• Order Information: Products purchased, delivery details, payment method, and transaction history.
• Payment Information: Credit/debit card details processed securely through our third-party payment processor (Helcim). We do not store full card numbers on our servers.
• Communications: Messages, emails, phone calls, and text messages exchanged with our team.
• Device & Usage Data: IP address, browser type, pages visited, and cookies for site functionality and analytics.
• Fraud Prevention Data: IP geolocation and risk assessment data used to protect against fraudulent transactions.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including scheduling deliveries.
• Communicate with you about your orders, account, and customer service inquiries.
• Send transactional emails (order confirmations, delivery updates, payment receipts).
• Send promotional emails and marketing communications about products, sales, and seasonal offers (with your consent).
• Send text messages (SMS) for delivery notifications, order updates, and appointment reminders.
• Contact you by phone regarding order issues, delivery scheduling, or customer service follow-ups.
• Detect and prevent fraud and unauthorized transactions.
• Improve our website, products, and customer experience.
• Comply with legal obligations.

3. Email Communications

When you provide your email address — such as when placing an order, creating an account, or signing up for updates — we may send you:

• Transactional Emails: Order confirmations, shipping/delivery notifications, payment receipts, and account-related messages. These are necessary for fulfilling our services and are not marketing communications.
• Marketing Emails: Promotional offers, product announcements, seasonal deals, and newsletters. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

Opting out of marketing emails will not affect transactional emails related to your orders or account.

4. Phone Number & SMS Communications

When you provide your phone number — such as during checkout or account registration — we may use it to:

• Call you regarding delivery scheduling, order issues, or customer service matters.
• Send SMS/text messages for delivery notifications, order status updates, and appointment reminders.
• Send promotional text messages about sales or offers (only with your express consent).

Message & data rates may apply. You can opt out of promotional text messages at any time by replying STOP to any message. Transactional messages related to active orders or deliveries may still be sent as necessary to fulfill our services.

We will never sell or share your phone number with third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us operate our business, including payment processing (Helcim), email delivery, SMS messaging (Twilio), fraud detection, and website hosting.
• Delivery Partners: To coordinate and complete deliveries to your location.
• Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.

All service providers are contractually obligated to handle your information securely and only for the purposes we specify.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality, such as maintaining your shopping cart.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL/TLS), secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. You may request deletion of your account and personal data by contacting us.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of marketing emails and promotional text messages.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: